CIS Helpdesk

The Helpdesk is the central point of contact for faculty, staff, and students to report technology-related problems.
The Helpdesk also provides a variety online help documentation for campus technology resources. Each problem reported to CIS from the faculty, staff and students are recorded in our helpdesk software. This software gives CIS staff the ability to track calls and provide problem resolution.
The front line of the Helpdesk is staffed with well trained Student Workers.
The Helpdesk is available Monday-Friday 8:30 am – 5:00 pm. During the beginning of each term the Helpdesk is working for extended hours to handle the volume of requests.
The HelpDesk may be contacted by emailing helpdesk@armstrong.edu , completing electronic request or by calling 344-2518.

Services Provided to Faculty, Staff, and Students

General information on computing at the University
Trouble reporting
Level 1 and 2 trouble resolution
Call-tracking of computer problems, issues, and concerns of faculty, staff and students
Password changes for Email/Novell, Vista and Banner

News & Announcements:

10/18/07 - New Information about the VoIP Telephone System.Announcement
8/14/07 - AASU Faculty, Staff and Students access to GroupWise Messenger on and off Campus.Announcement
8/8/07 - AASU Faculty and Staff are moving to a New VoIP Telephone System Fall 2007. Announcement
AASU Faculty and Staff are moving to a new email system. GroupWise.